Services and Pricing     Updated on: 12/15/2022

Pricing and charges

• Rate-based services have a minimum one hour charge.
• Fixed-price services are not available at time-based rates.
• The prices given on this page are typical and a minimum. Actual cost will be determined and conveyed to you before services are rendered.
• The tables below are not exhaustive and the rates are typical for homes and small business (standalone desktop and laptop PCs, peer-to-peer systems, or very simple client-server systems).
• Some services may be only available as in-shop services rather than on-site (and vice-versa).
• Prices do not include any applicable taxes nor the cost of any hardware, software, adapters, cables, supplies required.
• Hardware and software will be billed separately and must be paid by customer in advance before any services will be rendered. A 10% procurment charge for hardware and software will be added to the associated services invoice.
• A callout charge will apply for onsite service, pick-up, or drop-off that is outside of Sandwich, IL (see the "On-site Callout Charges" table below).

Payment and invoicing

• Payment for in-shop and remote services is via PayPal. An invoice from TCS will be sent to your email address or your phone number. You can use a credit card, debit card, or your PayPal account (a PayPal account is not required to pay an invoice).
• Payment for in-shop services must be made before your computer is returned to you.
• Payment for remote services must be made the day the services are rendered.
• Payment in cash for on-site break-fix services at residential addresses before TCS personnel leave the client site is required, unless otherwise noted by TCS personnel.

Services notes

• Services have to be clearly business-oriented to get billed to a company.
• Services rendered at residential addresses, or remotely to residential addresses, will likely be billed by TCS to the homeowner or resident, and the invoice will have on it, the residential address at which the service was rendered.
• Communications with your ISP, manufacturer of your computer to obtain parts, etc., including letters and emails solicited by you for use in whole or in part to interact with those third party vendors and service providers falls under the category "Liason services" in the tables above.

Prior to servicing

• Please clean and disinfect the outside of your computer to prepare it for in-shop or onsite service.
• Please ensure that your data is backed-up and your system is imaged before any on-site or in-shop service is performed by TCS.
• TCS is not responsible for data loss or system corruption. (Backup and image your system!).

Other

• Please do not resell or otherwise distribute or convey to a larger audience, TCS services and information provided to you by TCS. Thank you.
• For services not listed, or for your specific needs, please contact TCS.

Your computer system hardware, software, configuration, and data

• YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING AND PERFORMING A COMPLETE AND COMPREHENSIVE BACKUP OF ALL DATA AND SOFTWARE STORED ON ANY EQUIPMENT OR DEVICE BEFORE PROVIDING ACCESS TO SUCH EQUIPMENT OR DEVICE TO TCS AND ALLOWING TCS TO PERFORM ANY SERVICE. YOU FURTHER ACKNOWLEDGE AND AGREE THAT TCS HAS NO RESPONSIBILITY OR LIABILITY WHATSOEVER UNDER ANY CIRCUMSTANCE FOR ANY LOSS, DAMAGE, DESTRUCTION, HARM OR CORRUPTION THAT MAY ARISE FROM OR BE RELATED IN ANY WAY TO THIS AGREEMENT, THE SERVICES, THE EQUIPMENT OR DEVICE, OR DATA THEREON, INCLUDING CUSTOMER DATA, BUSINESS INTERRUPTION, WORKS OF LITERATURE, PHOTOGRAPHS, INFORMATION NECESSARY OR MATERIAL TO THE PERFORMANCE OF YOUR OCCUPATION, INTELLECTUAL PROPERTY, PERSONAL IDENTIFYING INFORMATION, SOFTWARE OR HARDWARE. IF YOU EXPRESSLY PURCHASE DATA BACKUP AS PART OF THE SERVICES, TCS WILL REASONABLY ATTEMPT TO PROVIDE SUCH SERVICES, SUBJECT TO THE LIMITS OF OUR BACKUP SOFTWARE AND THE INTEGRITY AND ACCESSIBILITY OF YOUR DEVICE AND THE RELEVANT DATA. IF TCS IS UNABLE, OR FAILS, TO PERFORM THE BACKUP SERVICES FOR ANY REASON (INCLUDING OUR OWN NEGLIGENCE), OR IF ANY BACKUP REQUESTED DATA IS LOST, DAMAGED, INACCESSIBLE OR ERRONEOUSLY TRANSFERRED TO OR FROM YOUR DEVICE DURING THE BACKUP PROCESS, OUR MAXIMUM LIABILITY IS LIMITED TO A REFUND OF THE FEE PAID BY YOU FOR SERVICES AND SOLUTIONS RENDERED. YOU AGREE THAT DAMAGES RESULTING FROM DESTROYED OR LOST DATA ARE DIFFICULT OR IMPOSSIBLE TO ACCURATELY ESTIMATE, AND THAT THE LIQUIDATED DAMAGES SET FORTH HEREIN REPRESENT REASONABLE COMPENSATION. TCS WILL NOT PROVIDE BACKUP COPIES OR SUPPORT INSTALLATION OF UNLICENSED SOFTWARE TO CUSTOMERS. YOU REPRESENT AND WARRANT TO TCS THAT ANY SOFTWARE AND OTHER DATA INSTALLED OR ACCESSIBLE ON YOUR DEVICE IS PROPERLY LICENSED TO, OR OWNED BY, YOU. The Services purchased by you may include data recovery. TCS will use commercially reasonable efforts to recover your lost data and files using basic and advanced methods. Methods include, but are not limited to, current software and hardware techniques as well as proprietary methods developed for data recovery. Please note that TCS may not be able to recover any data from your device and makes no guarantees or assurances that TCS will be successful recovering any data or information despite making commercial reasonable efforts. You request that TCS proceed with data recovery efforts solely at your own risk.